In today’s competitive environment, most businesses and organizations target ways to assure and enhance both the value they deliver to customers and the value they receive through various business relationships. Successful businesses are finding the answers they need to provide a great customer experience with reliable market research.

Our clients are experts in their own businesses, so we provide them with the information they need, gathered in a way they trust and presented clearly. We concentrate on matching client needs with independent contractor capabilities to collect and report quality data instead of diluting our focus or inflating our costs with services our clients don’t want or need.

Headquartered in Van Nuys, California, USA, DSG is a leader in market research, offering all types of mystery shopping services, intercept interviews and specialty field services for a broad range of consumer businesses, manufacturers, agencies, and associations in the USA, Canada and Puerto Rico.

More than 300,000 independent contractors and mystery shoppers, including many who are bi-lingual, and the most advanced industry software mean that DSG has the capacity and resources to handle almost any size program efficiently, Still, we’re small enough to provide outstanding flexibility and responsiveness to clients and shoppers.

With a stellar client list, including many well-known national and international brands as well as sophisticated and ambitious smaller companies, experience indicates the higher standards clients have for their field information programs, the more they appreciate the unique DSG perspective and unrivaled commitment to program integrity.

In this fast pace, changing world, what you don’t know CAN hurt you. If you need information about what really happens at the point of contact between your company and your customer, DSG can help you design and execute a program to collect, organize and report it – accurately and efficiently. Our full-service market research services are available for brands across different industries throughout the USA.

At DSG Associates, the expertise accumulated during over 35 years in business is an added value, not an added expense. The result is the best possible value for our clients.

Should you ever need mystery shoppers, mystery shopping services, and similar services across the length and breadth of the US, you can always count on our expertise and experience to deliver.

In the field services and market research world, DSG is the Real Deal.